Deduct Water Meters
City Ordinance:Deduct water meters. Any water taker may purchase from the city a deduct water meter to eliminate sewer charges for water used for recreational or irrigation purposes that does not enter...
View ArticleDownloadable Forms & Documents
Forms/ApplicationsChange of Address Form - When residents move and/or have to change the information in their account, they may fill out the following form and email
View ArticleRain Barrels
The City of Salem has formed a new partnership with the Great American Rain Barrel Company (TGARBC), based right here in Massachusetts, to provide rain barrels to Salem residents.
View ArticleHow can I make changes or inquire about my Water/Sewer bill?
Contact the Water Department directly 978-619-5674 or send an email.
View ArticleHow do I get the bill in my name, since I just purchased or inherited the...
Please send us an email.
View ArticleCan I pay my bills online?
Yes, please click here and click on the appropriate subject. Please have current bill # available. If you have any further questions, please call the Water Department at 978-619-5674.
View ArticleHow can I request a Final Water Reading ?
Please click here for the Final Water Computation Form. (Please note: 48 hours' notice is required) you can print and send the completed form by email to Karen Moran & Rayleen McGrath.
View ArticleDoes the City of Salem allow payment plans for their Water/Sewer bills?
No, must pay full amount when due. Otherwise, interest will accrue on any unpaid balance. Please refer to the back of your bill for Interest rate calculation.
View ArticleWhy didn't I get my discount?
In order to take advantage of the 10% discount (which only applies to the Water portion of your bill for Residential accounts), the City Collector's Office must receive payment on or before discount date.
View ArticleWhy did I get an estimated Water/Sewer bill?
We were unable to get actual read; therefore, we had to estimate water consumption. Please call us at 978-619-5674 so that we can address and resolve.
View ArticleWhat should I do if my water is discolored or brown?
Run your cold water until the water runs clear. (Please do not run hot water during this time). If issue persists, please contact Department of Public Works at 978-744-3302.
View ArticleHow do I purchase new meter or irrigation (deduct) meter
Have your licensed plumber contact the Plumbing Inspector to initiate the process; the plumber can purchase the meter by calling to the Engineering/Water/Sewer Department.
View ArticleWho do I call regarding scheduling appointment for Meter Replacement program?
Call City of Salem Water Department at 978-619-5674.
View ArticleHow may I obtain a rain barrel?
Contact the Department of Public Works, located at 5 Jefferson Avenue or call 978-744-3302. The current cost of a rain barrel is $85.00 Please make checks payable to the City of Salem.
View ArticleWho to contact regarding Water Quality?
Salem/Beverly Water Supply Board at 978-922-2600.
View ArticleOther water related questions that can be answered at Department of Public...
Why don't I have any water?There is a leak in my street, what should I do?Low water pressureHow do I shut off/turn on my water?
View ArticleHow do I read my water meter?
Hold a flashlight over the meter for a couple of minutes; in the case of a very dark basement you may need a LED flashlight to activate the digital display to obtain current reading.
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What do the Icons and Displays signify on new Digital Meter?
Please see below Icons and Display documentation (Table 2 Icons and Displays).
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Clik here to view.
Cross Connection Program
A Program to Protect Public Health by Controlling Cross Connections in the City of Salem Water Distribution System.
View ArticleWhat are the current water and sewer rates?
The rate for all water furnished by meter measurements effective August 1, 2022 shall be as follows:Residential, per 100 cubic feet .....$3.72Nonresidential, per 100 cubic feet .....$5.04The rates for...
View ArticleSAVE YOUR PIPES – DON’T FLUSH WIPES!
We do this every day, multiple times, and it’s often taboo to talk about…using the toilet! The fact is, most people see it as a necessity and don’t think too long about it – just flush and go.
View ArticleDROUGHT INFORMATION, Summer 2022
The City of Salem, along with the City of Beverly, belong to the Salem and Beverly Water Supply Board (Water Board) which stores and treats our drinking water. The reason you typically don’t see water...
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